Q: What payments do you accept?
A: American Express, Discover, Paypal, MasterCard, and Visa
Q: What if there is a problem with my payment?
A: Feel free to email us: Theblankflanktoys@gmail.com
Q: Why do you need my Phone number?
A: Phone numbers are REQUIRED for international orders only, so if you're in the US you can use 555-123-4567 and we'll disregard. All International orders must have an accurate phone number to be shipped out.
Q: When will you offer gift cards?
A: We have no plans at this time to offer gift cards.
Q: Will I be charged for sales tax?
A: NOPE, it's all built in!
Q: I want to place a bulk order, what do I do?
A: Email email@example.com and we'll get you squared away!
Q: What is the cost for standard domestic US shipping?
A: At The Blank Flank, domestic shipping is $3.00, no matter how much you buy!
Q: How long does it take to process my order?
A: All orders are processed within a 5-7 day period. Shipping can take anywhere from 7-15 days after. International orders have the same processing time and shipping is 10-30 days.
Q: Where will my package be shipped from?
A: Orders ship from USA.
Q: Will I receive tracking info on my order?
A: Yes! We will do our best to ensure you have accurate tracking, if you don't reach out to us, and we'll get it to you! International orders go in BATCH through FEDEX international and have no tracking, this is to keep COSTS LOW, please allow the 30 days from the date of your order to expire before inquiring about your missing package.
Q: I want to return or exchange my item, what do I do?
A: Email Amy at firstname.lastname@example.org and she'll get you taken care of.
Q: Do you ship internationally?
A: Yes! To Canada, the UK, and Australia for a flat rate of $10 per country!
Q: I have a question that isn't answered on this page, what do I do?
A: Email us: TheBlankflanktoys@gmail.com